We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.
To be eligible for a return
To start a return, you can contact us, If your return is accepted, we will notify you on where to send your package. Items sent back to us without first requesting a return will not be accepted. purchaser must pay for shipping,
You can always contact us for any return question at https://www.bostonpeddler.com/pages/contact or by email email@example.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, We will ask for proof of damage such as a picture or video. we will evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns or exchanges on sale items, gift cards or personalized/customized products that are received without error.
NO EXCHANGES ON PERSONALIZED OR CUSTOMIZED ITEMS
EXCHANGES ARE ONLY ACCEPTED ON CASE BY CASE BASIS AND ARE NOT GUARANTEED
IF ACCEPTED THE ITEM HAS TO BE RETURNED FIRST.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.